36jili Privacy Policy

1. Introduction

36jili ("we", "us", "the Platform") is committed to protecting the personal information of every player who uses our services. This Privacy Policy explains how we collect, process, store, and protect your data when you visit our website, create an account, make deposits, play games, or request withdrawals.

This policy should be read alongside our Terms and Conditions and our Responsible Gaming policy. Together, these documents form the complete agreement between you and 36jili regarding your use of the platform.

We handle personal data with care and apply reasonable technical and organisational safeguards to keep it secure. We collect only what we genuinely need, and we use it only for the purposes described in this policy.

2. Data We Collect

The personal information we collect depends on how you interact with 36jili. Below is an overview of the main categories:

Registration Data

When you create a 36jili account, we collect your full name, date of birth, email address, mobile number, and a username and password of your choosing. This information is required to open and maintain your account.

Identity Verification (KYC) Data

To comply with verification requirements and to protect our players from fraud, we may ask you to submit a government-issued ID (such as a Philippine passport, driver's licence, or SSS/UMID card), a selfie for liveness verification, and proof of address. This step is standard practice for platforms handling real-money transactions.

Transaction Data

We record the details of deposits, withdrawals, and wagers placed on the platform. This includes amounts in Philippine Peso (PHP), timestamps, payment method identifiers, and transaction references. We do not store full bank account numbers or e-wallet credentials — those are handled by the respective payment processors.

Device and Usage Data

When you access 36jili, we automatically collect certain technical data including your IP address, browser type and version, device type, operating system, and pages visited. This helps us ensure the platform runs correctly on your device and assists with fraud detection.

Communications Data

If you contact our support team by email or live chat, we retain records of those conversations to help resolve disputes and improve our service.

3. How We Use Your Data

We use the personal data we collect for the following purposes:

We do not use your personal data for automated decision-making that produces legal or similarly significant effects without human review.

4. Who We Share Data With

36jili does not sell your personal data. We may share specific information with trusted third parties only where it is necessary to operate the platform:

• Payment processors — to facilitate deposits and withdrawals in PHP through bank transfer, GCash, and Maya.
• KYC and identity verification partners — to verify the identity and age of registered players.
• IT and hosting providers — who support the technical infrastructure of the platform under strict confidentiality agreements.
• Law enforcement or regulatory bodies — when we are legally required to disclose information, such as in response to a valid court order or government request.

Any third party that receives data from us is required to handle it securely and use it only for the specific purpose for which it was shared.

5. Payments and Transactions

All real-money transactions on 36jili are denominated in Philippine Peso (PHP). When you make a deposit or request a withdrawal, the transaction is processed through your chosen payment method — local bank transfer, GCash, or Maya.

36jili does not directly store full banking credentials or e-wallet login details. Payment data is passed securely to the relevant payment processor, which operates its own privacy and security standards. We retain transaction references, amounts, timestamps, and status for record-keeping and dispute resolution purposes.

6. Cookies and Tracking

36jili uses cookies and similar technologies to keep the platform running smoothly and to understand how players use our services. Cookies are small text files stored on your device when you visit a website.

Types of Cookies We Use

• Essential cookies — required for the platform to function. These include session cookies that keep you logged in while you navigate the site.
• Analytics cookies — help us understand which pages are visited most often and how players move through the platform, so we can improve the experience.
• Security cookies — used to detect and prevent fraudulent activity and to support our OTP and account verification systems.

You can manage cookie preferences through your browser settings. Note that disabling essential cookies may affect your ability to log in or use certain platform features.

7. How We Protect Your Data

We apply a combination of technical and organisational measures to keep your personal data safe:

• All data transmitted between your device and 36jili is protected by SSL/TLS encryption.
• Passwords are stored using industry-standard hashing — we never store your password in plain text.
• Access to personal data within our organisation is restricted to staff who need it to perform their role.
• OTP verification is required for sensitive account actions, adding a second layer of authentication beyond your password.
• Our systems are monitored for unusual activity, and security reviews are conducted on a regular basis.

While we take all reasonable precautions, no system is completely immune to risk. We encourage you to use a strong, unique password for your 36jili account and to keep your login details private.

8. Data Retention

We retain personal data for as long as your account is active and for a reasonable period afterward to comply with legal obligations, resolve disputes, and maintain accurate financial records. Specific retention periods depend on the type of data:

• Account and registration data is retained for the duration of your account plus any legally required period after closure.
• Transaction records are kept for the period required by applicable financial record-keeping rules.
• KYC documents are retained in line with identity verification requirements.
• Support communications are retained for a reasonable period to help resolve any future disputes.

When data is no longer needed and retention obligations have passed, it is securely deleted or anonymised.

9. Your Rights

As a 36jili player, you have the following rights in relation to your personal data:

• Right to access — you can request a copy of the personal data we hold about you.
• Right to correction — if any of your information is inaccurate or out of date, you can ask us to correct it.
• Right to deletion — you can request that we delete your personal data, subject to legal retention requirements and any unresolved account obligations.
• Right to restrict processing — in certain circumstances, you can ask us to limit how we use your data while a concern is being investigated.
• Right to data portability — you can request a copy of your data in a commonly used, machine-readable format where technically feasible.

To exercise any of these rights, contact us at [email protected]. We will respond to your request within a reasonable timeframe and may need to verify your identity before proceeding.

10. Minors

36jili is strictly for adults aged 21 and above. We do not knowingly collect personal data from anyone under 21. If we become aware that an account has been created by or for a minor, the account will be closed immediately and any associated data deleted, subject to any legal obligations to retain records of the incident.

If you believe a minor has registered on 36jili, please notify us at [email protected] so we can take prompt action.

11. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable requirements. When we make material changes, we will update the "last updated" date at the top of this page. Your continued use of 36jili after any update constitutes your acceptance of the revised policy. We encourage you to review this page periodically.

12. Contact Us

If you have any questions, concerns, or requests related to this Privacy Policy or how we handle your personal data, please get in touch with our support team. We're here to help and will respond as quickly as we can.